10 Minutes With: Michael Gray

Behind every successful RedCloud client partnership is a strong communicator, problem solver, and advocate…our Account Managers. Recently joining team RedCloud as a Technical Account Manager, Michael Gray plays that key role in bridging the gap between our clients and our team, ensuring that our clients’ technical needs are met with tailored solutions. We’re excited to welcome Michael to our team, and can’t wait to see his success based on a career built on embracing challenges and evolving with every opportunity. From leadership insights in “Ender’s Game” to his hobbies outside of work, his curiosity and creativity extend far beyond the workplace. Let’s dive into his journey, perspectives, and the philosophy that keeps his career growing.

Describe your role and what you do in a nutshell.

As a Technical Account Manager, I act as the main point of contact between the client and our team.  My role revolves around understanding the client's technical needs and working closely with our team to deliver customized solutions that meet those needs.  I make it a priority to ensure everyone has the resources, support, and information they need to succeed, ultimately working toward achieving the client’s goals and fostering a positive and productive working environment.

What are you most proud of in your career so far?

I’m most proud of my ability to adapt to change throughout my career. I’ve been blessed with the ability to work with amazing people on a wide variety of projects and industries. Each presents new challenges and opportunities for growth. This flexibility and openness to new experiences have not only expanded my skill set but also enriched my professional journey, making me more resilient and resourceful in the face of change.

Share your go-to methods for professional development or personal growth.

I’m always looking to learn and grow, whether it’s through reading articles and books or engaging with the people around me. I believe everyone has a unique perspective, and listening to others can be incredibly eye-opening. It helps me see things from different angles and broadens my understanding. I also make it a point to set achievable goals for myself, but I don’t shy away from pushing my limits by taking on new challenges. It’s important to step outside of my comfort zone to grow both personally and professionally.

Equally important to me is maintaining a healthy work-life balance. I find that when I make time to enjoy the little things in life—whether it’s spending time with loved ones, pursuing hobbies, or simply taking a break—I stay grounded and refreshed. This balance helps me stay energized and focused, so I’m ready to take on whatever comes my way, both at work and in life.

If you could suggest a book for the entire team to read, what would it be and why?

I always recommend “Ender’s Game” by Orson Scott Card.  It’s a captivating story that dives into themes such as leadership, morality, empathy, and the cost of war. It’s a great blend of science fiction with real-world life lessons that stick with you well after finishing the book.

What's a piece of obsolete technology you still have a soft spot for?

I still shave my face in the mornings using a badger hair shave brush to lather the soap and a double-edged razor.  It takes a little longer than using an electric razor, but I enjoy the ritual of it, and it provides a much better shave in my experience!

What's one thing people don't know about you that they would be surprised to discover?

Outside of work, I love tapping into my creative side. I’ve built a few pieces of furniture for my home, such as a headboard, a bar, and an entertainment console for my TV. I also enjoy pyrography, the art of burning designs into wood. I typically sketch out the design first and then use a special tool with interchangeable tips to burn different types of lines and details into the wood as I go. 

Share one of your favorite quotes.

“Life is what happens when you're busy making other plans.”